ServiceMaster

I love to read Rabbi Daniel Lapin’s book Thou Shalt Prosper because I love his take on the Judeo Christian worldview and its alignment with Biblical economic principles. Here he talks about Service Master Corporation (pg.81).

“ServiceMaster Corporation in Illinois was founded by an evangelical Baptist, Marion E. Wade, in 1947. Its primary mission was always “to honor God in all we do.” Wade asserted that running a profitable business was not inconsistent with serving the Lord. He spelled out his notion of using the Bible as a guide to business in a book that for decades was given to every new manager. Yet in spite of and many would say because of its linking of God and profits, ServiceMaster quickly grew into a $6 billion Fortune 500 company that did well by doing good on everything from Merry Maids house cleaning to Terminix pest control and TruGreen lawn care. Early in 2000, ServiceMaster opened its web site on which customers could select, purchase, and schedule any of ServiceMaster’s services directly.

“During 2001, ServiceMaster brought in its first chief executive officer (CEO) from outside the evangelical fold. Nonetheless, new CEO Jonathan Ward was rightfully reluctant to modify the corporate culture that had worked so well for so long in this service-oriented company with its fleet of 23,000 vehicles. For instance, he retained the custom of calling corporate meetings to order by quoting from the biblical book of Isaiah. That may seem irrelevant to modern business, but this company schedules thousands of visits to customers’ homes. If ever a company needed to radiate a message of true commitment to service, this is that company. Even the company’s motto is “We Serve”; and this, coupled with its unabashed embrace of Christianity with its own tradition of service, has certainly played a role in its success. ServiceMaster’s very name proclaims its eagerness to serve.

I hope it continues to prosper because it serves as a useful reminder that to truly excel at service, some form of inner belief is necessary. If you cannot wrap yourself around the notion that other humans are worthy of your committed service and that you are not diminished but are instead elevated by providing that service, you will never really excel at what you do.”

Rabbi Lapin says it all. When we help to serve and lift others, then we ourselves are lifted…and the economic side of that is OK and Biblical as well. Governments would like to think they create jobs, but tell that to the over 23,000 employees of Service Master who are experiencing prosperity and raising their standards of living. As Steve Forbes is fond of quoting from Proverbs 4:7, “With all thy getting, get understanding”.

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